Roofing projects can sometimes be disruptive. Our top priority is ensuring that you, our valued customer, feel safe, respected, and informed throughout the process. We have a dedicated Customer Care team ready to provide support and address any questions or concerns you may have.
Although rare, if accidental damage occurs, we will:
We strive for 100% customer satisfaction. If you have any concerns, please follow our complaints procedure:
Your Feedback Matters
We always seek to improve. Please share your feedback with us at info@roofersurreyltd.co.uk. Your input helps us provide exceptional service.
- Open Communication: We'll keep you updated on the progress of your project through regular communication, including pre-work information and opportunities for feedback.
- Respect and Consideration: Our team treats your property and surroundings with the utmost respect. We work within designated hours, clean up thoroughly, and aim to minimize disruption.
- Safety First: Your safety is paramount. We adhere to strict safety standards, and our staff members always wear appropriate identification and safety gear.
- Supporting Our Community: We take pride in engaging with our local community and aim to source local labour whenever possible.
- Vulnerable Residents: We understand that some residents may require additional support and take extra care to ensure their needs are met.
- Zero Tolerance for Discrimination: We have a zero-tolerance policy for discrimination of any kind. Our team is trained to create a respectful and inclusive environment for all.
- Prioritize Your Safety: Our Foreman will immediately assess the situation and address any safety concerns.
- Take Responsibility: We'll rectify the damage promptly and work with you to find a satisfactory solution.
- Prevent Future Issues: We'll review the incident to improve safety procedures.
- Contact Us: info@roofersurreyltd.co.uk .
- Prompt Response: We'll acknowledge your complaint as soon as possible.
- Resolution: Our Customer Care team will work diligently to address your concerns and find a solution.